Service Writer/Office Assistant (Part-time)

Grande Prairie, Alberta


Bear Creek Maintenance is actively seeking a part-time Service Writer/Office Assistant to join our growing team! The ideal candidate will be reliable, hardworking, and must be able to work independently. This position has the potential to turn in to a full-time position.


We are a licensed CVIP facility working on a wide variety of equipment including trucks, trailers, motor coaches, light towers, etc. Our shop offers a fast-paced environment and the opportunity for advancement. Here, no two days are ever the same. With being established for 20 years in Grande Prairie and surviving two economic down-turns, we continue to provide excellent service and a great working environment. Start a career with a company that is challenging and supportive, join Bear Creek Maintenance!


Responsibilities

  • Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently

  • Determine and diagnose equipment issues based on customer description and vehicle condition

  • Translate customer-reported problems to actionable work orders for technicians to complete

  • Order necessary parts from suppliers and double-check that they are delivered to technicians

  • Ensure that all work provided to customers meets company quality standards, invoice and collect payment from customers for services rendered

  • Handle and resolve customer complaints regarding services

  • Maintain customer records and enter data into computer databases, including receiving parts and returns

  • Work with Office Manager on day-to-day operations of the service department

  • Perform various administrative tasks such as filing documents, organizing mail, and tracking e-mails.

  • Receiving and tracking phone calls, checking the voicemail, and returning the phone calls in a timely manner.

  • Scheduling appointments, keep track of the appointment’s schedule.

  • Communicate with clients, suppliers and work associates as required.

  • Other office activities as determined by the supervisor.

Qualifications

  • Working knowledge and experience of heavy-duty products, repairs and parts

  • Strong communication skills and the ability to translate customer needs to workable technician orders

  • Basic knowledge of computer programs including word processing and database tools

  • Organizational skills including the ability to schedule appointments, meet with customers, create, and maintain company maintenance records, and ensure that work is done properly

  • Exceptional customer service skills

  • Continuing education and knowledge acquisition on the function and repair of newer vehicles

  • Basic mathematics skills to prepare and process bills and customer payment

  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

  • 1 year of office experience considered an asset

  • 1 year of service writing experience considered an asset

To Apply


To apply please email your resume to bearcr01@gmail.com with the subject line Service Writer/Office Assistant.


Pay will reflect experience, potential to become a full-time position.


Thanks to all those who apply, only those selected for an interview will be contacted.


Your career at Bear Creek Maintenance as a Service Writer/Office Assistant


Bear Creek Maintenance is located West of Grande Prairie and is a licensed CVIP facility working on a wide variety of equipment including trucks, trailers, motor coaches, light towers, etc. Our shop offers a fast-paced, team-oriented environment and here no two days are the same.


We support our team members in developing their careers through formal and informal means of training. It’s important that we help our team advance their careers and achieve their desired goals.


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